Return Policy

If you want to return a product, either for a refund or exchange, you must first contact our customer service department at support@divinafit.com. One of our experts will be answering you within 24 to 48 hours to help you.

All the conditions must be met:

•  If your package did not arrive on time, write to us. We help you!

•  Please do not send us any items until you have completed a Return Request and there is a Return Authorization (RA) number. Any returns received without an 'RA Number' will not be processed.

•  Any returns must be in resale condition and have their original packaging.

•  A refund cannot be accepted if we have shipped the correct product to the customer in good condition, and as described on the product page.

•  Once we approve your return, we will send you the details of where to send your order and what happens next.

•  When we receive your return, processing your request may take up to 5 business days. and issue a refund or exchange. We may contact you to discuss options, and if you requested an exchange to confirm the product you want.

•  Items must be returned within 30 days of the order date (see our refund policy here).

•  We may ask you to provide photos if an item is damaged, defective, or the wrong size.

•  We also need a tracking number for returns. Please, when you return, send us the package's tracking number.

Customers must cover the cost of returning any item to us:

For non-defective items and items that are 100% received, we charge a 10% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 10% restocking fee.

All returns must be in their original packaging and condition and must be made within 15 days of delivery.

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